Frequently Asked Questions

Our frequently asked questions help answer many of the questions and concerns we receive from new patients before the first visit regarding services, insurance, billing and processes.


We value your feedback, so please contact one of our specialists to find a best action plan for your situation.

Billing Questions

Get answers to billing FAQs.

We accept cash, check, credit card (Visa, MasterCard, American Express, Discover), health savings account (HSA) cards and CareCredit.

Yes. If you do not have insurance or if we are out-of-network (which means we do not have a contract with your insurance carrier), then we offer a self pay option. Services  MUST BE PAID AT THE TIME OF SERVICE/VISIT.  This is a Medicare rule.  Because we take Medicare, we must follow their rules for all insurance.

This varies by state. For AZ Medicaid, we bill Medicaid directly and occupational therapy is a covered benefit. Please refer to your member handbook for specific details.

First determine if you have Medicare Part B coverage. Part B coverage is how occupational therapy is covered. Part A does not cover outpatient occupational therapy. Medicare Part B always has a deductible. Once that deductible is met, then patients are responsible for 20% of their bill (co-insurance). Medicare does not have an out-of-pocket maximum. If you have supplemental insurance with Medicare, please check your policy for details.

Insurance Questions

Get answers to insurance FAQs.

It all depends on insurance and the patient’s specific plan with the insurance carrier. Often, there is a deductible that must be met first before insurance makes a payment for your visits. Deductibles vary greatly across plans. After the deductible is met, patients may be responsible for paying a certain dollar amount for each visit (co-pay) or percentage of the total cost of each visit (co-insurance), until the out-of-pocket amount is met. The out-of-pocket amounts vary. Please check your insurance for details.

Yes. Restored Hope Hand Therapy accepts only a select few insurance providers and will gladly bill them for your charges. We accept the following insurance carriers:

  • Blue Cross Blue Shield  AZ
  • Medicare
  • United Healthcare
  • VA

A physician’s referral and insurance co-pay are expected at time of treatment if you have insurance. You don't need a physician's referral if paying by cash. Note: All insurance companies have different reimbursement plans, therefore we recommend you confirm your coverage prior to your first appointment.

For patients who do not have insurance, we offer a discounted fee, due at the time of service.

It is our policy to bill your insurance carrier as a courtesy to you. Our practice is committed to providing the best treatment possible, and we charge what is reasonable and customary for our area.

A share of the payment you make per visit. This amount is a percentage (such as 20%) you pay for each visit.
A payment you make in addition to the payment made by health insurance. This is a set amount you pay per visit (such as $25 per visit).

A specified amount you pay before an insurance company will pay on your visit. You are responsible for the full amount of each visit until the deductible is met.

General Questions

Get answers to general FAQs about your first appointment and care.

Typically, an OT will focus on upper extremity strength/range of motion, sensory integration, work performance, daily living activities, and adaptive behavior. A PT will emphasize joint motion, muscle strength and endurance, heart and lung function, lower extremity, and back injuries.

HTC is a credential issued by the California Board of Occupational Therapy signifying an Occupational Therapist has education and training in hand therapy to "practice safely". The therapist must have performed 480 hours of supervised hand therapy and have completed 45 hours of hand therapy continuing education. No minimum amount of experience or exam is required.

At the first visit, the therapist will evaluate your condition.  This may include measurement of your motion, your strength, your sensitivity to touch, your wound, etc. The therapist will also give you exercises for you to perform at home, called your Home Exercise Program or HEP for short.  These exercises are important to speed you recovery. In addition, the therapist may also perform a various treatment techniques.

The initial clinical visit generally lasts 60 minutes. Additional treatments range from 30 to 60 minutes at a time, including Telehealth appointments.

Yes. Teletherapy appointments typically range anywhere from 15 minutes to 60 minutes, depending on what is being discussed and treated.

Yes. All Occupational Therapists work under a physician’s referral, unless if you're paying with cash. Then, a physician's referral is not required.

Please cancel or reschedule your appointment at least 24 hours in advance. You may be responsible for a $25 cancellation fee if cancellation is less than 24 hours. This is necessary because a time commitment is made to you and is held exclusively for you. If you are late for a session, you may lose some of that session time.

Please visit our cancellation policy page for more information.

Please wear comfortable clothing to therapy that will allow for unobstructed and easy access to the affected extremity. Please do not wear jewelry on your hand or wrist.

  • Up-to-date insurance card(s)
  • Photo ID of the responsible party (self or parent/guardian)
  • List of current medications
  • Completed patient forms (see below)
  • Any referral(s) received from your physician
  • Any imaging you have had for this condition
  • Your prescription from your medical doctor (not required if paying cash)
  • The prescription must not be more than 30 days old, have a valid MD signature, and written orders for occupational therapy

It depends on the reason you’re seeking treatment. For example, clients with repetitive stress injuries are already in pain and we work to lessen the reason they’re feeling that pain. Once treatment begins, they’ll actually feel less pain. However, individuals who have been in a cast for several weeks come out with very limited mobility. In this case, some pain may be necessary to restore mobility.

We recommend coming in as soon as your doctor approves. The earlier we’re able to begin treatment, the greater the chance for return to normalcy. In some cases, this may mean the day after surgery. We are specifically trained in early and safe intervention. If you’re unsure, please give us a call.

No. Swelling can inhibit movement, increase pain, and slow healing. We have specific techniques to reduce swelling including gentle soft tissue mobilization, ultrasound, compression gloves, and electrical stimulation.

A re-evaluation is preformed prior to each visit with your doctor so they can better understand your treatment program and track your progress.

Two things must happen if a rehabilitation program is to be successful. The first is regular in-office session attendance. This is where the foundation for healing is laid. The second is adhering to your home exercise program. Doing one without the other will simply not achieve the same results.

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